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- - Hornady is a Great Co to do business with (http://goldismoney.info/forums/showthread.php?t=333073)

electric-amish | 12-20-2008 09:36 AM
Hornady is a Great Co to do business with I Reload and broke a peice of my sizeing deprimeing die. I bent the spindle and broke off the tip in hard use. I E-Mailed Hornady with this E-Mail. I bent and broke my deprimer pins and spindel for the Hornady 10mm/40 custom grade new dimension dies. Could you see if this would be a warranty issue or contact me about how to replace these parts. By the way---I really like these Dies, they are easy and very repeatable: for a Guy who shots a lot like I do, 5000-7000 rounds a year they have saved me some serious money. Thanks There answer was---- we will get you up and running. They sent me this http://www.midwayusa.com/midwayusa/s...ders/trans.gif http://www.midwayusa.com/mediasvr.dl...eitemid=550231 No Cost, Just sent it out to me. This retails for $9.98 I am glad I have their dies and thought it worth mentioning for people debateing what to get. E-A

californiaprospector | 12-20-2008 05:41 PM
Re: Hornady is a Great Co to do business with An American company, owned and operated by Americans, in America (Nebraska). Cool!

Floyd | 12-20-2008 05:58 PM
Re: Hornady is a Great Co to do business with I like Hornady SST bullets in my hunting rifles. Another very good company is LEE. They have great pr.

Doge | 12-20-2008 06:56 PM
Re: Hornady is a Great Co to do business with Hornady is a great company with great products made in America. What more can you ask for?

Ag_man | 12-20-2008 06:59 PM
Re: Hornady is a Great Co to do business with The few companies that will survive this economic disaster will likely have on thing in common, excellent customer service. I keep trying to beat this idea into my production "manager", with little effect. She took the day off last Friday and I took most of her calls. It's nice to hear your customers say "Wow, my lucky day today, when I called my order into you" (as opposed to her). It can be the little things you do for customers, that promote your company's image.

CrufflerJJ | 12-20-2008 09:15 PM
Re: Hornady is a Great Co to do business with Quote:
Originally Posted by Ag_man (Post 1475767) The few companies that will survive this economic disaster will likely have on thing in common, excellent customer service. I keep trying to beat this idea into my production "manager", with little effect. She took the day off last Friday and I took most of her calls. It's nice to hear your customers say "Wow, my lucky day today, when I called my order into you" (as opposed to her). It can be the little things you do for customers, that promote your company's image.
Sounds like it's time to find a different production manager, for the benefit & retention of your customers.

Ag_man | 12-20-2008 09:42 PM
Re: Hornady is a Great Co to do business with Quote:
Originally Posted by CrufflerJJ (Post 1475885) Sounds like it's time to find a different production manager, for the benefit & retention of your customers.
Believe me, I've tried. She's in a protected class, the owner believes in "jobs for life", no matter what a f' up she/he is.

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