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- - No contact from Ebay seller, how long to wait? (http://goldismoney.info/forums/showthread.php?t=233546)

Little Ant | 02-07-2008 05:22 PM
No contact from Ebay seller, how long to wait? I won an auction for an SAE over 7 days ago. I paid immediately via paypal and the transaction was reported as immediate and complete. I waited to hear from the seller as I usually hear within a day of auction end. It has been 7 days without so much as an email from the seller. I sent him an email on day 5 politely stating I had sent payment and to please let me know when the item ships. Today I left a message on ebay for him as well stating the same in a very casual tone. Just letting him know I was so excited to have won and awaiting word on shipment. So far no word whatsoever. Seller has almost 2000 feedback with 99.5% positive so I wasn't concerned. Just curious how long one should wait until they take more action than sending unanswered emails. As of now I'm assuming family or illness is keeping him from at least answering my email.

Twisted Avatar | 02-07-2008 05:26 PM
Re: No contact from Ebay seller, how long to wait? May be something legit.......(fingers crossed) as the feedback is pretty high .but at the same time I have been hearing BOATLOADS of horror stories about transactions as of late..... Nothing to do except wait it out some more.......I will be pulling for you that this guy is not a flake... T

TomD | 02-07-2008 05:30 PM
Re: No contact from Ebay seller, how long to wait? I'm pretty sure your obligation ends as of 7 days. Go ahead and start a dispute with paypal. Once you start your dispute, the seller still has 10 days to make good but if he hasn't in the period, you money is returned. You have nothing to lose by filing now. Hopefully, for your sake, the transaction is covered by paypal and a credit card.

eyeofliberty | 02-07-2008 05:34 PM
Re: No contact from Ebay seller, how long to wait? Quote:
Originally Posted by TomD (Post 957924) I'm pretty sure your obligation ends as of 7 days. Go ahead and start a dispute with paypal. Once you start your dispute, the seller still has 10 days to make good but if he hasn't in the period, you money is returned. You have nothing to lose by filing now. Hopefully, for your sake, the transaction is covered by paypal and a credit card.
+1. It's amazing how quickly people become responsive when you file a dispute! :D

Weatherman | 02-07-2008 06:23 PM
Re: No contact from Ebay seller, how long to wait? Quote:
Originally Posted by TomD (Post 957924) Go ahead and start a dispute with paypal. . . You have nothing to lose by filing now. Hopefully, for your sake, the transaction is covered by paypal and a credit card.
I agree. Keep it simple, polite, and to the point. (1) I bought... (2) I paid... (3) I contacted the seller... (4) I have not received the item, and no contact from the seller. The objective of this first stage of the process is to simply state your case, without questioning the seller's integrity. Hopefully, that will motivate the seller to complete his obligations without further trouble. Quote:
Once you start your dispute, the seller still has 10 days to make good but if he hasn't in the period, you money is returned.
This isn't quite true. The dispute process just opens a dialog in which you can say your thing, and the seller can reply as he likes. After the dispute has been open for a while, then you can escalate it to a claim. Hopefully, the item will arrive before that, and then no harm will be done. :coolbeer:

TomD | 02-07-2008 06:47 PM
Re: No contact from Ebay seller, how long to wait? Quote:
Originally Posted by Weatherman (Post 957990) This isn't quite true. The dispute process just opens a dialog in which you can say your thing, and the seller can reply as he likes. After the dispute has been open for a while, then you can escalate it to a claim. Hopefully, the item will arrive before that, and then no harm will be done. :coolbeer:
From my understanding of the process when the dispute is simple, as in I paid and I have received nothing, the resolution process is simple too, as in the seller has proof of delivery or he doesn't. I went through this a few months back as a (supposed) buyer of a 1 oz gold coin.

gopher29 | 02-07-2008 07:14 PM
Re: No contact from Ebay seller, how long to wait? You might want to wait a few more days before filing a dispute. I would since the seller has a excellent feedback rating. Maybe the guy is just out of town for a few days or is experiencing some personal tragedy. In any case, you can always file a dispute at a later date if necessary.

Bob | 02-07-2008 07:51 PM
Re: No contact from Ebay seller, how long to wait? The rules for paypal are simple. The seller has to send the item to the confirmed address and they have to ship within 7 days. The buyer has 45 days to dispute the transaction as I recall. I'd wait about till 10 days and if there was no word, I'd send the dispute. As someone mentioned, the seller could have a good reason for "vanishing."

Canadian-guerilla | 02-07-2008 08:03 PM
Re: No contact from Ebay seller, how long to wait? with close to 2000 feedbacks i'm sure he knows the ebay time limits be proactive - start the dispute process

GreenSpirit | 02-07-2008 08:06 PM
Re: No contact from Ebay seller, how long to wait? What if the guy got hit by a car while carrying your coin to the Post Office and it fell out of his pocket and rolled into the gutter and fell down a storm drain? Now that would suck. I'm just thinking out loud here. :wink:

Glass | 02-07-2008 09:03 PM
Re: No contact from Ebay seller, how long to wait? I had one like that where there was no immediate reply. I got very nervous and it was about 10 days before I heard. Then another 4 before I was notfied they shipped. Got here in the end but emailed dates and postmark were out of sync so I didn't buy again.

phideaux | 02-07-2008 09:35 PM
Re: No contact from Ebay seller, how long to wait? I'm on the other end of this problem right now. I have received no contact from two buyers for 5 and 7 days. How long should a seller wait? Can sellers still leave negatives feedback on the buyer?

TomD | 02-08-2008 09:26 AM
Re: No contact from Ebay seller, how long to wait? Quote:
Originally Posted by phideaux (Post 958307) I'm on the other end of this problem right now. I have received no contact from two buyers for 5 and 7 days. How long should a seller wait? Can sellers still leave negatives feedback on the buyer?
Nope but you can report them for nonpay, which, I think, gets them suspended. Someone posted the new rules on GIM the other day. I scanned them but couldn't find the post later when I tried to find them to read.

Gray Ghost | 02-09-2008 07:56 AM
Re: No contact from Ebay seller, how long to wait? Sellers can still leave negative feedback for buyers. The rule that sellers cannot leave a negative or neutral feedback for buyers does not take effect until May 2008. Of course, the Buyer can then leave a revenge Negative in return. So it is still a lose - lose situation for the seller with regard to eBay feedback.

thrifty_bob | 02-09-2008 10:07 AM
Re: No contact from Ebay seller, how long to wait? Just email him asking what date it was shipped and ask for the tracking number. Also let him know that if you intend to file a dispute next week if not satisfied with the response. If you don't get a reply or goods by early next week, call them if you can, and if not, then start the dispute process with paypal.

shallow_explorer | 02-14-2008 10:32 PM
Re: No contact from Ebay seller, how long to wait? Hey its been a another week, did you have any luck? I usually email after 7 days and repeat it again in another 7 days. If no luck after 2 weeks, start the dispute process.

Little Ant | 02-15-2008 12:24 AM
Re: No contact from Ebay seller, how long to wait? Well, after four emails and about 10 days the seller emailed me two sentences. He noted that he felt he had corresponded with me when he had marked the item shipped under item details. He noted it as shipped on day four but I had not seen it because it doesn't show on the first screen and I didn't know to click the details as I thought it would show on the first screen. Anyway guess I've been spoiled with always getting an actual email from the seller within a day or so of auction end as well as another when the item has shipped. I still think he could have answered my emails sooner but maybe he's not a big communicator. Lesson learned. I did receive the coin on day eleven so all is well. Thanks for the advise. I now know how to handle this type of problem in the future. I've also decided I prefer to buy my metal at the coin shows and coin shops.

Twisted Avatar | 02-15-2008 08:27 AM
Re: No contact from Ebay seller, how long to wait? Quote:
Originally Posted by Little Ant (Post 968822) Well, after four emails and about 10 days the seller emailed me two sentences. He noted that he felt he had corresponded with me when he had marked the item shipped under item details. He noted it as shipped on day four but I had not seen it because it doesn't show on the first screen and I didn't know to click the details as I thought it would show on the first screen. Anyway guess I've been spoiled with always getting an actual email from the seller within a day or so of auction end as well as another when the item has shipped. I still think he could have answered my emails sooner but maybe he's not a big communicator. Lesson learned. I did receive the coin on day eleven so all is well. Thanks for the advise. I now know how to handle this type of problem in the future. I've also decided I prefer to buy my metal at the coin shows and coin shops.
Glad it worked out for you .........I was really hoping that your first dive in your werent gonna get burned by a no show on the seller. good for you that you are gonna stay with coin shows and the like.....lots of people still talk about the deal that you can find on flea bay....but more and more I hear complaints more than anything else...... if you have a smooth Pm transaction that is becoming the EXCEPTION and not the NORM. Botton line ......shows and shops trump all you get your metal in your hand that day... If you pay a few bucks more who cares? that is the price you pay for having PEACE OF MIND.... I am quite sure you can appreciate that feeling now. Great going anyways!! T

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